Often if you need to edit your Facebook fan page, you will need to show that you are the owner of the page.
As such, you need to authenticate or claim your Facebook fan page. Here’s how to do it.
How to Claim (Authenticate) Your Facebook Fan Page
What you need to do is claim your page. As you’d expect, there’s a menu item for that. However, you won’t always see it…
Here’s where to find it (if you have it! If not, see my final tip).
Head to your fan page, and under Edit Page, there will be a drop down menu item called Claim this Page.
Next, check the box that you are an official representative and then Continue.
You’ll then be asked to enter further information to identify yourself.
Follow the prompts and once Facebook has identified you, you’ll be able to claim your page.
However, if you don’t have the option to Claim your Page (as I didn’t for some pages), you are stuck with the last resort of getting in touch with Facebook.
Here, it helps if you have the email of a Facebook staffer. This can be a challenge in itself.
What I did was utilise an email communication I was already having in relation to another matter (I was trying to change my page name).
So my final little tip for you if you can’t see Claim your Page, is to go through the process to change your page name.
Yes, I know you don’t want to change your page name, you want to merge pages. But you’re looking for a live email address that will enable you to correspond with a real person.
(to change your page name, head to Edit Page => Update Info => Basic Information => Name => Request Change – I’ll do a blog post on this shortly).
In most cases, Facebook will not change your page name. For example, they would not change my page name from Wendy Moore Inc to Wendy Moore because “We have determined the name change you requested may be misleading for the people who like the Page”. Apparently, removing Inc would cause confusion to fans. Personally, I think they’d cope, but that’s Facebook for you.
But what they do do, is send you an email. This is the gold. You can then reply to that email with your issue about claiming your page.
Be persistent. It took me about 3-4 emails to get a response and the staffer took the action of authenticating my page for me. No amount of tinkering and changing things of my page could have got me there. I needed human intervention from inside Facebook.
Good luck! Let me know how you go.
Leave your comments, frustrations and triumphs in the comments below.
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By Wendy Chamberlain
Copyright 2012 Savvy Web Women Pty Ltd
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Wendy Chamberlain is the founder of www.savvywebwomen.com and creator of the Savvy Online Engagement Blog – the information packed resource that shows business owners and entrepreneurs how to use online strategies to connect with key stakeholders, influence decision makers and be seen as a thought leader, all via the use of social media. To receive your FREE Special Report and how-to articles to expand your Online Engagement toolkit, visit www.wendymoore.net.Google+
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